Can I ship parts of my order to different addresses?
Yes, billing and shipping address are separate during check out. However you will need to place separate orders if you wish to ship items to multiple addresses.
Can I get my order shipped internationally i.e. (UK, Australia, Spain, Russia....)?
Due to plants import regulations, we are unable to ship internationally. Contact us for more details.
Can I ship my order using multiple shipping methods?
Unfortunately, we do not offer this option. For express time sensitive orders please contact us here.
When will my order ship?
Orders are shipped Monday through Friday, excluding legal holidays.We makes every effort to ship your order within twenty-four to forty-eight (24-48) hours of receiving it. In some exceptions your order might take as long as 3 business days to ship; affected by plants availability and condition.
What will be included?
All orders of live necklace plants or key-chains will come with instructions on watering and transplanting, please note that step by step instructions on watering, transplanting and terrarium capsule removal are available on our website www.BooBooPlant.com
What if I want to ship to a P.O. Box?
We can ship your order to P.O. Boxes. However we prefer a physical street address for delivery. Don't forget that your Boo-Boo Plant needs sunlight, water and love, we don't want your plant sitting in a dark box for any amount of time.
What is the shipping procedure of Gift Cards?
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. Gift card will work for all items available in our store, from live necklace plants to Boo-Boo Pot's even Boo-Boo Nests.
What if I need my order tomorrow?
Special rush requests may be accommodated when possible. To place a special order request, please contact us here.
How do I track my order to know where it is in transit?
Every time you place an order, you'll receive an email from us notifying you of its status. The shipment confirmation email will include a link to track the shipment. General transit time is about 3-5 business days.
Can I choose the carrier for my shipment?
No, sorry about that. We ship using USPS, exception applies with rush/expedited orders processed through customer service representative available here. Once your order ships, the ship date, delivery method and other tracking details will be provided in your shipment confirmation email.